Privacy Policy
Our contact details
Name: Matthew Barnes/Helen Barnes
Address: Portland Way, Leeming Bar Industrial Estate, Northallerton, North Yorkshire, DL7 9UH
Phone Number: 01677 423587
E-mail: info@falltimber.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts, and characteristics (for example, name and contact details)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To process and deliver your online order
We use the information that you have given us in order to:
- Complete your online order
- Keep you in touch with your order status
- Send you order invoices
- Contact you about special offers or news relating to Fall Timber
We do not share this information with any other organisations or individuals.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@falltimber.co.uk
(b) We need it to perform a public task.
(c) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your name, address, and email for an indefinite period or until a time when you request us to delete it. In this case, we will then dispose your information by deleting from our website database and accounts software.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@falltimber.co.uk Portland Way, Leeming Bar Industrial Estate, Northallerton, North Yorkshire, DL7 9UH. Tel: 01677 423587 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@falltimber.co.uk Portland Way, Leeming Bar Industrial Estate, Northallerton, North Yorkshire, DL7 9UH. Tel: 01677 423587
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookies and tracking software
What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket
How do we use cookies?
We use “cookies” and other types of tracking software in order to personalise your visit to our Sites and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you.
We may use the information provided by cookies to analyse trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies.
Our sites require the use of cookies to work at their best. If you do not wish these cookies to be used then please note that you may not experience our sites working to their best effect.
What cookies do we use and what for?
The Identity cookie is used to allow you to sign into Fall Timbers’ website. If you ticked ‘Remember Me on this computer’ this cookie will remain on your computer for up to 24 hours. Until that time, you’ll remain signed into Fall Timbers’ website. If you didn’t tick ‘Remember Me’, this cookie will be removed when you close your browser session.
Google Analytics: From time to time some online services, including mobile apps, use Google Analytics. This is a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate use of those services and compile a report for us.
How can I stop my machine receiving cookies?
You can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.